Changes to HMRC Helpline Services for Construction Industry Scheme

In a significant shift in how HMRC manages requests for Payment Deduction Statements (PDS) under the Construction Industry Scheme (CIS), future requests will no longer be addressed through their helplines. Effective immediately, any requests for PDS must be submitted by post to HMRC.

Historically, contractors had the convenience of calling the HMRC helpline to request a PDS, a document detailing deductions made from subcontractors' payments for tax purposes. However, this service has been discontinued as of July 1, 2024. HMRC announced that this change aims to streamline processes and enhance the security of sensitive data.

In future, Payment Deduction Statements will be available by writing to HMRC at the following address:

PT Operations North East England

HM Revenue and Customs

BX9 1BX

HMRC has emphasised that the decision to discontinue the helpline service for PDS requests is part of a broader initiative to improve the efficiency of their operations. By requiring requests to be made in writing, HMRC aims to reduce the risk of data breaches and ensure that sensitive information is managed securely. This move also aligns with HMRC's ongoing efforts to modernise their systems and reduce dependency on phone-based services.

Subcontractors who find themselves missing any Payment Deduction Statements can also ask their contractors for a copy of the necessary statements. Contractors are required to provide these documents, ensuring that subcontractors have access to accurate records of their tax deductions.

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